Privacy Policy
Last updated: January 2026. Your privacy and the confidentiality of your personal details are paramount to us.
1. Introduction
JBL Store Tanzania ("we", "our", or "us") operates this website and retail store. This Privacy Policy outlines our procedures regarding the collection, use, and disclosure of personal data when you use our website, purchase products, or contact our customer support center.
2. Information We Collect
When you make a purchase, create an account, or contact us, we may collect the following details:
- Contact details: Full name, telephone/WhatsApp number, email address, physical shipping address in Tanzania.
- Order history: Product models purchased, serial numbers, warranty activation dates, and payment transaction references.
- Technical data: IP address, device type, browser settings, and anonymous navigation statistics collected via standard session cookies.
3. How We Use Your Information
We use collected information solely for genuine commercial purposes:
- To process and deliver your audio orders via same-day Dar es Salaam courier or upcountry parcel dispatch.
- To register your 1-Year official manufacturer warranty with serial verification.
- To provide responsive technical support, Bluetooth pairing guidance, and customer service.
- To prevent fraudulent payments and ensure security compliance.
4. Payment Security & Third Parties
We do not store your credit/debit card numbers or Mobile Money PINs on our servers. All online transactions are processed through encrypted, compliant financial gateways. We never sell, rent, or trade your personal information to third-party advertisers.
5. Your Rights
You have the right to inspect, update, or request the deletion of your personal account information at any time. For questions regarding your personal data, contact us via email at support@jbltanzania.co.tz or phone at +255 713 086 602.